MAKING TIME & DELIVERY

All Hold upon Heart jewellery is bespoke and hand made to order by independent jewellery designers, Melanie & Jeff. The time we need to make a piece varies between our four jewellery collections. You will find the lead time stated in each product description, on the 'DELIVERY' tab, but we have also summarised our lead times below:

JEWELLERY COLLECTION MAKING TIME NEEDED FROM RECEIPT OF YOUR PRINTS IN THE STUDIO TO DISPATCH OF THE FINISHED JEWELLERY
FOUNDRY CAST COLLECTION 4 - 6 weeks. Due to the complex making process, it is not possible to shorten the making time for jewellery from this collection.
ENGRAVED COLLECTION* 5 - 7 working days for silver pieces, 14 working days for gold pieces due to hallmarking requirement.
STAMPED! COLLECTION* 1 - 2 weeks.
EMBOSSED LEATHER COLLECTION* 1 - 2 weeks.

For Collections marked with * - it may be possible to work to a shorter lead time upon request, it depends on our workload, the complexity of the piece, and whether we need to send your jewellery to be hallmarked. If timing is crucial, then please contact us to check if we can help before ordering.

All jewellery is delivered by royal mail and a signature will be required upon receipt. 

We get very busy during major gifting times such as Christmas. Mother’s Day and Father’s Day, which means that our lead times may extend. We always do our best to work within our lead times, but as each piece is handmade by Melanie & Jeff there is a limit as to how much jewellery we can produce during a working week. Please be patient with us during these times, you can rest assured we will be working as hard as possible to make your beautiful jewellery without compromising on quality.

fingerprint jewellery gift kit

Perfect if you are in a rush, or if you are unable to take prints without spoiling the surprise! Our beautiful gift boxed print kits contain all materials needed to easily take prints at home, plus a gift certificate showing a full colour photo of the jewellery ordered. The recipient can then enjoy the print taking process themselves, before simply returning prints directly to us to make their unique jewellery.

DELIVERED BY

Your order will be delivered by Royal Mail and a signature will be required upon receipt. If you are out when the postman calls, they will leave a card explaining how to easily re-arrange your delivery online, or by collecting in person from your local sorting office.

Delivery is free for all orders within the U.K. We are also able to deliver our beautiful jewellery internationally and have many happy customers from across the world, but please add an extra week to the lead time to account for the longer postage time.