All Hold upon Heart jewellery is bespoke and hand made to order by independent jewellery designers, Melanie & Jeff. The time we need to make a piece varies between our four jewellery collections. You will find the lead time stated in each product description, on the 'DELIVERY' tab, but we have also summarised our lead times below:
|COLLECTION||MAKING TIME NEEDED FROM RECEIPT OF YOUR PRINTS IN THE STUDIO TO DISPATCH OF YOUR ORDER|
|FOUNDRY CAST||4 - 6 weeks. Due to the complex making process, it is not possible to shorten the making time for jewellery from this collection.|
|ENGRAVED*||5 - 7 working days for silver pieces, 14 working days for gold pieces due to hallmarking requirement.|
|STAMPED!*||1 - 2 weeks.|
|EMBOSSED LEATHER*||1 - 2 weeks.|
|PERSONALISED ART PRINTS*||1 week|
For Collections marked with * - it may be possible to work to a shorter lead time upon request, it depends on our workload, the complexity of the piece, and whether we need to send your jewellery to be hallmarked. If timing is crucial, then please contact us to check if we can help before ordering.
All jewellery is delivered by royal mail and a signature will be required upon receipt.
Christmas is our busiest time of year. All our products are personalised and hand-made to order, and this limits how many orders we can make and deliver before Christmas, which is why we have cut-off dates for Christmas orders.
Below are the Christmas 2017 cut-off dates for each of our collections.* If we receive your prints or artwork before the relevant cut-off date, then we will deliver your order before Christmas. If prints are received after the cut-off date, then you will not receive your order until the New Year, as order volume, plus the Christmas holiday, means our lead times increase. Should you anticipate returning prints or artwork after the relevant cut-off date, then please ensure you're happy with the revised lead times, indicated below, before ordering.
CUT-OFF DATE TO PROVIDE PRINTS FOR
GUARANTEED XMAS DELIVERY
ESTIMATED DELIVERY FOR PRINTS RETURNED
BETWEEN THE CUT OFF DATE & 4 JAN 2018
|FOUNDRY CAST COLLECTION||8TH NOVEMBER 2017||MID TO LATE JANUARY 2018|
|ENGRAVED COLLECTION||1ST DECEMBER 2017||MID JANUARY 2018|
|STAMPED! COLLECTION||1ST DECEMBER 2017||MID JANUARY 2018|
|EMBOSSED LEATHER COLLECTION||1ST DECEMBER 2017||MID JANUARY 2018|
|PERSONALISED ART PRINTS||6TH DECEMBER 2017||
MID JANUARY 2018
*The collection each product belongs to is stated underneath each product title.
We know that lots of folk don't begin their Christmas shopping until December, which is after our cut-off date for Christmas. However you can still give our products as a Christmas gift by choosing to have your print kit gift boxed. Gift Boxed Kits contain all materials needed to take your prints at home, plus a full colour Gift Certificate picturing your chosen jewellery.
Simply select the Gift Boxed Print Kit option at checkout, and we will send your print kit beautifully gift boxed, ready to give to the lucky recipient. You will need to order by the 19th December in order to receive your gift boxed print kit before Christmas. For really last minute orders we offer instant gift cards which are sent by e-mail, so you can simply print off the voucher & pop in your own Christmas card!
Your order will be delivered by Royal Mail and a signature will be required upon receipt. If you are out when the postman calls, they will leave a card explaining how to easily re-arrange your delivery online, or by collecting in person from your local sorting office.
Delivery is free for all orders within the U.K. We are also able to deliver our beautiful jewellery internationally and have many happy customers from across the world, but please add an extra week to the lead time to account for the longer postage time.