All we need is a photo of your pets paw pad, taken on your mobile phone. We find this works best and is easy for both the pet and owner! We can also work with a paw print you already have. Once you have your photo, e-mail this to email@example.com together with your order number and name. If you don't have a paw print for us to use we can make this with a generic paw print - just add this request to your order when checking out.
Once we receive your prints, we will need approximately 4 weeks to make this item, with the exception of White Gold pieces, which will take 6-8 weeks to make. If you need your order 2 or 3 days under the lead time, then simply make a note at checkout and where possible, we will do our best to help. If you need your jewellery faster than this you will need to pay for our Priority Service.
Once your order is ready to dispatch, we will e-mail to let you know. All jewellery will require a signature upon receipt.